Live / Casino
hie77 takes the privacy of your account data seriously. This policy explains what information we collect when you use our lobby, how we use it, and the choices available to you — with access subject to your local law and eligible regions.
When you create an account, we collect the details you enter directly — your name, email address, and contact information. If you add a payment method such as bKash, Rocket, or Bank Transfer to your wallet, we record the transaction reference and wallet identifier needed to process that request; we do not store full payment credentials on our servers. We also collect technical data automatically: device type, browser version, pages visited and session duration. This helps us keep the lobby working correctly on mobile and desktop. We use your data to manage your account, process wallet transactions, respond to support queries, and send account-related messages you have not opted out of. We do not sell your personal data to third parties. Where we work with service providers — such as payment processors or security tools — those relationships are governed by data agreements that restrict how your information may be used. Access to and availability of this platform depends on your local law and eligible regions. If you are unsure whether use of our service is permitted where you are, review the applicable local regulations before proceeding.
This policy applies to data collected directly through hie77 — your account registration, wallet activity, lobby navigation and support interactions. It does not extend to third-party sites you reach through links on our pages. Understanding the boundaries helps you know exactly where our obligations begin and end.
Data collected when you register, log in, update your profile or verify your account details is fully covered by this policy. We control that data and apply these rules to how it is stored and used.
Transaction references from bKash, Rocket and Bank Transfer payments pass through our system and fall within this policy. We retain records for the period required by our operational obligations, then remove or anonymise them.
Browsing history within the lobby — which game rooms you opened, how long you stayed — is collected as session data under this policy. It is used to maintain service quality, not to build advertising profiles.
Links to external sites, payment processor portals and studio-hosted game interfaces operate under their own privacy terms. Once you leave our domain, this policy no longer applies. We encourage you to read the relevant terms before sharing data elsewhere.
You have several concrete actions available regarding the data we hold. First, you can review your stored information at any time by opening the account settings page and checking the profile fields displayed there. If any detail is incorrect — name, email address, contact number — you can update it directly in those fields or ask our support team to correct it on your behalf. Second, you can ask us what data we hold by submitting a written request through the support contact route. We will respond with a summary of the relevant records. Third, if you want to close your account, reach out to support; we will explain what data is retained after closure and for how long, in line with our operational requirements. Finally, if you have a question about how a specific piece of your data is being used, raise it with us directly rather than assuming. We would rather answer a question early than have you uncertain about your account.
Open the account settings page and check the profile and wallet sections. The data displayed there is what we hold against your account for daily operations.
Update name, email or contact details directly in the account settings form, or contact support to request a correction. We aim to process straightforward corrections promptly.
Submit a written question through the support contact form asking what data we hold or how a specific item is used. We will provide a clear response based on your account record.
Contact support to start the account closure process. We will tell you which data we retain after closure and the reason, so you have a clear picture before you confirm.
For any question about this policy, the data we hold on your account, or a correction request, reach us through one of the routes below. We only list contact paths that are active and visible on the site — we do not publish channels we cannot staff.
Open the support page from the main menu and submit your privacy query through the contact form. Include your registered email address so we can locate your account record.
The live chat widget is available from the lobby and account pages. Use it to ask a quick privacy question or to start a data correction request during active chat hours.
Send a written query to the support email address listed in the site footer. For data access or closure requests, email is the recommended route as it creates a written record for both parties.
Knowing the operational detail behind this policy helps you decide what to share and when. Below are the four areas we consider most relevant to your account.
We use cookies to keep your session active across lobby pages and to remember your language and display preferences. You can adjust cookie permissions through your browser settings; disabling all cookies may affect how account and wallet pages load.
Account credentials are stored in hashed form; we do not hold your password in plain text. Wallet transaction references from bKash, Rocket and Bank Transfer are retained only in the form needed to reconcile account statements.
Active account data is retained while your account remains open. After account closure, certain records are kept for the period required by our operational obligations before being removed or anonymised. Support conversations are stored for a limited period then deleted.
All data-related requests — corrections, access queries, closure — go through the support contact form or email address in the site footer. There is no separate data protection form; the standard support route handles these requests.
These questions cover what we get asked most when it comes to account data, cookie use, payment records and how to contact us about this policy.
We collect the details you enter during registration: name, email address and contact number. If you add bKash, Rocket or Bank Transfer to your wallet, we record the transaction reference associated with each deposit or withdrawal request. We do not store full card or bank credentials.
We do not sell your personal data. We share information only with service providers who need it to operate our platform — for example, payment processors for bKash and Rocket transactions. Those providers work under agreements that restrict what they can do with your data.
Open your account settings page to see the profile and contact details we hold. For a fuller picture of your transaction history or session records, submit a written request through the support contact form. We will respond with the relevant summary.
Yes. You can update profile details directly in account settings. For corrections you cannot make yourself, or to ask about data removal after account closure, contact support through the form or email address in the site footer. We handle these requests individually.
Cookies keep your session active between lobby pages and remember your display preferences. We do not use cookies to build advertising profiles. You can manage or block cookies in your browser settings, though some account and wallet page functions may not work correctly without them.
This policy applies to all accounts registered through hie77 regardless of location. Access to the platform itself depends on your local law and eligible regions. If you are unsure whether use of the service is permitted where you are, check the applicable local regulations first.